Shipping policy

Last updated: November 3, 2026

Where we ship

We currently ship to addresses within Australia only.

Order processing

Orders are prepared and dispatched within 3–5 business days of being placed. You will receive an order confirmation email as soon as your order is placed.

Delivery times

Our products are shipped from our fulfilment partner's warehouse overseas, which helps us keep our prices fair. Once dispatched, delivery usually takes 7–15 business days. In total, most orders arrive within 2–3 weeks of being placed.

These are estimates. Delivery can occasionally take longer during busy periods or because of customs or courier delays outside our control. This does not limit your rights under the Australian Consumer Law.

Shipping costs

Shipping costs, if any, are shown at checkout before you complete your purchase.

Order tracking

When your order has been dispatched, we will email you a shipping confirmation with a tracking link so you can follow your parcel.

Cancellations and address changes

If you need to cancel your order or change your shipping address, email us within 24 hours of placing your order. Once an order has been dispatched, it can no longer be cancelled or changed. You can still contact us about a return under our Refund Policy.

Late, lost or returned parcels

If your order has not arrived within 3 weeks of being placed, please contact us and we will look into it with the courier.

Please check your shipping address carefully at checkout. If a parcel is returned to us, we will send it again. If it was returned because of an incorrect address entered at checkout, a small reshipping fee may apply.

Customs duties and import taxes

Orders under A$1,000 are not charged customs duty when they arrive in Australia. For orders of A$1,000 or more, customs duties and import taxes may apply and are the customer's responsibility.

Contact

For any questions about your order or delivery, contact us at support@rosielily.com.