Privacy policy

Last updated: November 3, 2026

Rosie Lily operates this store and the website rosielily.com, including all information, content, features, tools, products and related services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rosie Lily is supported by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, use and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal information we collect

"Personal information" means information that identifies you, or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. We may collect the following personal information:

  • Contact details: name, billing address, shipping address, phone number and email address.
  • Payment information: transaction details and payment confirmations. Card payments are processed securely by our payment providers. We do not see or store your full card number.
  • Account information: username, password and preferences, if you create an account.
  • Order information: items you view, add to your cart, purchase, return, exchange or cancel.
  • Communications with us: messages you send to our customer support.
  • Device information: your device, browser, network connection and IP address.
  • Usage information: how and when you interact with the Services.

How we collect personal information

  • Directly from you: when you place an order, create an account, sign up to our emails or contact us.
  • Automatically: through cookies and similar technologies when you visit our website.
  • From service providers and partners: including our technology, payment, delivery and marketing partners.

How we use your personal information

  • Providing the Services: to process payments, fulfil and deliver orders, manage your account and improve your shopping experience.
  • Marketing and advertising: to send you emails you have agreed to receive and to show you relevant advertising, including on Facebook and Instagram.
  • Security and fraud prevention: to protect your account and detect fraudulent or harmful activity.
  • Customer support: to answer your questions and resolve any issues with your order.
  • Legal reasons: to comply with applicable laws and respond to lawful requests.

Cookies and advertising

We use cookies and similar technologies to run our website, remember your cart, understand how the website is used and measure our advertising. This includes advertising tools from partners such as Meta (Facebook and Instagram). You can control cookies through your browser settings, and you can manage the ads you see through your Facebook and Instagram ad preferences.

Disclosure of personal information

We may disclose your personal information to:

  • Shopify and other service providers who work on our behalf, such as payment processing, order fulfilment, delivery and data analysis.
  • Marketing and advertising partners, to show you relevant ads and measure their performance.
  • Others where required by law, or as part of a business transaction such as a merger or sale of our business.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Sebmit will be shared with Shopify. For more details, see the Shopify Privacy Policy for Consumers.

Overseas disclosure

Some of our service providers, including Shopify, our payment providers and our order fulfilment partners, may store or process your personal information outside Australia, including in Canada, the United States and Asia. We take reasonable steps to ensure these providers protect your information.

Marketing emails

We only send marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in any of our emails, or by contacting us.

Your rights and choices

You can ask us to:

  • Give you access to the personal information we hold about you.
  • Correct personal information that is inaccurate or out of date.
  • Delete your personal information, unless we need to keep it for legal or order-related reasons.
  • Stop using your information for marketing.

To make a request, contact us at the email address below. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) atwww.oaic.gov.au.

Security and retention

We take reasonable steps to protect your personal information, but no security measure is perfect. We keep your infas needed to provide the Services, meet our legal obligations and resolve disputes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the updated version on our website, with a new "Last updated" date.

Contact

If you have any questions about this Privacy Policy or want to make a request, contact us at:

Rosie Lily
Email: support@rosielily.com
Website: rosielily.com