SHIPPING POLICY

1. Order Processing

At OLIVIABENNETT, we use an automated order processing system to ensure that orders are handled as efficiently as possible.

Once an order has been successfully placed, processing begins automatically. Orders are generally processed and dispatched within 1–3 business days.

Please note that once an order has been dispatched and handed over to the shipping carrier, we are unable to stop, modify, or cancel the shipment.

2. Shipping Destinations & Delivery Times

To bring you a carefully selected range of products at competitive prices, OLIVIABENNETT ships orders directly from our central warehouse in Asia.

We currently offer shipping exclusively to Australia.

As our products are shipped internationally, delivery may take longer than standard domestic shipping.

Our estimated delivery timeframe is:

• Order processing: 1–3 business days
• Estimated shipping time: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location and circumstances beyond our control, including customs inspections, public holidays, weather conditions, and courier delays.

We appreciate your patience and understanding while your order makes its way to you.

3. Shipping Costs

Shipping fees are calculated automatically based on your order and delivery details.

The applicable shipping costs will be clearly displayed at checkout before you complete your purchase. This ensures you can review all shipping charges before confirming your order.

4. Order Tracking

Once your order has been dispatched and handed over to the shipping carrier, you will receive a shipping confirmation email.

This email will include your unique tracking number, allowing you to monitor your shipment and follow its delivery progress.

Please allow some time for tracking information to become available, as updates may not appear immediately after dispatch.

5. Customs Duties & Import Taxes

As all OLIVIABENNETT orders are shipped from our warehouse in Asia, international shipments may be subject to customs duties, import taxes, or other applicable charges upon arrival in Australia.

Any customs duties, import taxes, or additional fees imposed by Australian customs authorities are the responsibility of the customer, unless otherwise required by applicable law.

These charges are determined by the relevant authorities and are not included in the product price or shipping fees unless explicitly stated at checkout.

6. Shipping Delays

While we do our best to ensure timely delivery, certain circumstances may occasionally cause unexpected delays.

These may include:

• Customs clearance procedures
• Courier or transportation disruptions
• Severe weather conditions
• Public holidays
• Other unforeseen circumstances affecting international shipping

Although these situations are beyond our direct control, we will do our best to assist you with any shipping-related concerns.

7. Contact Information

If you have any questions or concerns regarding your order, shipping arrangements, or delivery status, our customer support team will be happy to assist you.

Email: hello@oliviabennettsydney.com

Thank you for choosing OLIVIABENNETT. We truly appreciate your trust and patience, and we look forward to delivering your order!