REFUND & RETURN POLICY

1. Return Eligibility

Can I return my order? Yes! If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the following conditions are met:

• The product must be returned with all original parts, accessories, and components.
• The original packaging must be intact, and the product must be in the same condition as when it was received.
• The product may show signs of normal inspection or handling, but any damage caused by improper or careless handling will not be accepted.
• Products requiring special hygiene standards must be thoroughly cleaned before being returned.
• If the product is defective upon arrival, please notify us immediately and provide supporting photographs.
• Return shipping costs may be charged to the customer, depending on the circumstances.

Once your return request has been received, we will review it within 7 business days. If your request meets our return requirements, we will send you an official confirmation.

Please note: OLIVIABENNETT reserves the right to reject returned products if there is evidence or reasonable suspicion that they have been excessively used, improperly handled, or damaged after delivery.

2. How to Return Your Order

If your order meets the return eligibility requirements, please follow these steps to initiate a return:

Step 1: Contact Us

Send an email to **hello@rosemarley.com** with the following information:

• Order number
• Reason for requesting a return
• Clear photographs of the product (if it is damaged or defective)
• Full name
• Complete shipping address

Step 2: Wait for Return Instructions

Our customer service team will review your request and contact you with further instructions, including the correct return shipping address.

Important: Please do not send your return to the original sender's address. You must wait until we provide you with the designated return address.

Step 3: Ship Your Return

Once your return request has been approved, you may proceed with shipping the product to the address provided.

Unless otherwise agreed or required by applicable law, the customer is responsible for all return shipping costs.

3. Order Cancellation Policy

Right of Withdrawal

You have the right to withdraw from your purchase within 30 days from the date you, or a third party designated by you (other than the carrier), receive the final item of your order.

To exercise this right, you must notify OLIVIABENNETT of your decision to cancel or withdraw from the purchase through a clear written statement, such as an email sent to **hello@oliviabennettsydney.com **.

As our order processing system is largely automated, orders are prepared for shipment shortly after they are placed. Therefore, we may be unable to stop or cancel an order once processing or dispatch has begun.

If your order has already been shipped, please wait until it arrives before initiating the return process. You may notify us of your intention to withdraw in advance. We also recommend keeping your shipping confirmation as proof of return.

Shipments in Transit

Our products are shipped from Asia, and delivery times may vary due to international shipping and circumstances beyond our control.

Once an order has been dispatched and is in transit, we may be unable to intercept or cancel the shipment.

In such cases, please accept delivery of your order and follow our return procedure if you wish to withdraw from your purchase.

You may contact us in advance to inform us of your intention to return the order.

4. Refunds and Consequences of Withdrawal

If you exercise your right of withdrawal in accordance with this policy, we will refund the payments received for your purchase, subject to any applicable deductions permitted by law.

Refunds will be processed within 14 days from the date we receive your withdrawal notification and the returned goods, as applicable under the relevant circumstances and applicable law.

The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank or payment service provider.

5. Contact Us

If you have any questions regarding our refund, return, or cancellation policy, please contact our customer service team:

Email: hello@oliviabennettsydney.com

We appreciate your understanding and thank you for shopping with OliviaBennett.